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Video Troubleshooting

Video playback isn't working, my player shows a black screen

It’s possible that an ad-blocker is interfering with the video player. Disable the ad-blocker and try again. If issues persist, please see the additional troubleshooting steps below.

The video player shows an error "Network Error" or "Decode Error"

This generally occurs when the live stream venue is having internet connectivity issues. Try refreshing the page in a few minutes to see if these issues have been resolved.

Additional troubleshooting steps

  1. Ensure you have a supported browser. View supported browsers
    Supported Browsers and Devices:
    • Windows - Internet Explorer 11 on Windows 10 only
    • Windows - Microsoft Edge (Version 38 or newer)
    • Windows - Chrome (Version 38 or newer)
    • Windows - Firefox (Version 36 or newer)
    • Mac - Safari (Version 8.2.5 or newer)
    • iPad - 2 and later (iOS9 or newer)
    • iPhone - 5 and later (iOS9 or newer)
    • Android - (Version 4.4 or newer)
  2. Check your internet speed to make sure your internet is fast enough for smooth playback. We recommend a minimum internet download speed of 1.5mbps for video-on-demand content and 4mbps for live event content. How fast is my internet?
    You can test your internet speed by using a service such as www.speedtest.net. If your download speed is slower, your viewing experience may be degraded. Please note that viewing a live video stream over a wireless connection can be unreliable.
  3. Disable ad-blockers or other browser extensions that may be interfering with the page.
  4. "Hard refresh" the page. This is done by pressing the "Ctrl-F5" keys on Windows or "Cmd-Shift-R" on Mac.
  5. Close all instances of your browser then relaunch the browser and try again.
  6. Clear your browser cache. You can find instructions for clearing your cache here.
  7. If problems persist, it may be a problem at the live stream venue. Please try again later.

Video playback is very slow

There could be a number of causes resulting in slow or interrupted video playback. In general, if you’re connecting over Wi-Fi and experiencing constant rebuffering or other issues during playback, try moving your router to another location and away from other devices that may cause electrical interference.

We recommend the following:

  • Move your wireless router to a more central location of your home.
  • Move your wireless router to an elevated surface such as a desk or on top of a bookshelf.
  • Clear clutter from the vicinity of your wireless router.
  • AUDIENCE REGISTRATION
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    • Barstools & Band Talk
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    • Bureh Bollo-Kamara
    • CANCOM
    • "Centerfield" The Ultimate John Fogerty Tribute Band
    • David & Ken
    • DJ Andrew Carter
    • Ian Huyton
    • Incredible Hypnotist
    • Kal David
    • "Night Moves" A Tribute to Bob Seger
    • Nova Scotiables
    • Phil And Glen
    • Santa Fe and the Fat City Horns
    • Sarah Smith
    • Sharon Musgrave
    • The Hummingbirds
    • Tiffanie Barriere | The Drinking Coach
    • Two Car Train
  • CHANNELS
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Buy Tickets to Upcoming Live Broadcasts presented by BEC Entertainment

Apr 16
8:00 PM EDT
"Angel Forrest" April 16, 2021 8:00PM Eastern
Apr 16
8:00 PM PDT
"Angel Forrest" April 16, 2021 8:00PM Pacific Time
Apr 23
8:00 PM EDT
"Santa Fe & The Fat City Horns" Friday April 23rd 8:00PM Eastern Time
Apr 23
8:00 PM PDT
"Santa Fe & The Fat City Horns" Friday April 23rd 8:00PM Pacific Time
Apr 30
8:00 PM EDT
"Kal David with Lauri Bono" Friday April 30th 8:00PM Eastern Time
Apr 30
8:00 PM PDT
"Kal David with Lauri Bono" Friday April 30th 8:00PM Pacific Time

On Tour Now: Buy Tickets to Upcoming Live Broadcasts from the Nova Scotiables

Apr 16
8:00 PM ADT
Nova Scotiables Live in Fredericton New Brunswick!
Apr 23
8:00 PM ADT
Nova Scotiables Live in St. John's, Newfoundland!
Apr 30
8:00 PM ADT
Nova Scotiables Live in Halifax, Nova Scotia!

Buy Tickets to Upcoming Comedy Live Broadcasts

Apr 20
8:00 PM EDT
(Not Just) Movie Trivia w/ Adam Growe (The Cash Cab Guy!) Tuesday April 20th 8:00PM ET
Live Event Re-Broadcasts
$10.00
"The Hummingbirds" As Aired April 2, 2021 8:00PM
Apr 2, 2021
$10.00
"Night Moves" A Tribute to Bob Seger As Aired March 26, 2021
Mar 26, 2021
$5.00
Conversation and Music with Sharon Musgrave. As Aired March 19, 2021 8:00PM
In this concert Sharon brings her classic jazzy soulful fusion of songs.
Mar 23, 2021
$5.00
Sarah Smith Duncan Showroom 01 31 21
Sarah Smith does her first virtual show from her new home on Van Island. Check out her concert “Live at the Duncan Showroom”!
Mar 23, 2021
Comedy Content Creator Report
Led by The Foundation for Canadian Comedy (CANCOM)
Dec 16, 2020
OMCI Live @ 5 with Bureh
Mar 22, 2021
Videos
Adam Growe, Cash Cab Canada Host
CASH CAB, HIGHLIGHT REEL Here are some of the clips from Adam hosting Cash Cab Season 5.
Feb 24, 2021
Barstools Bullpen Episode 1
Apr 1, 2021
Nova Scotiables "Never Going Home"
Mar 23, 2021
David and Ken quick sizzle
Apr 2, 2021
Incredible Hypnotist Richard Barker Demo Reel
Richard Barker Hypnotist at work!
Feb 10, 2021
Making It On Your Own
Feb 15, 2021
Adam Growe Quiz Show, Host, Keynote Sizzle
LIVE STREAMED ONLINE ADAM GROWE QUIZ SHOW, HOST AND KEYNOTE
Feb 23, 2021
BEC Entertainment Videos
The Hummingbirds "Emma"
Mar 22, 2021
Elton Rohn "Philadelphia Freedom" From a sold out live Concert
Mar 22, 2021
Angel Forrest "A Piece of My Heart"
Mar 22, 2021
Santa Fe and the Fat City Horns "I Feel Good"
Mar 22, 2021
Beatlemania Revisited "Sgt. Pepper's Lonely Hearts Club Band"
Mar 22, 2021
Sharon Musgrave "Drag Me"
Mar 22, 2021
"Centerfield" The Ultimate John Fogerty Tribute Band
Promo Reel
Mar 22, 2021
Kal David "While My Guitar Gently Weeps"
Mar 22, 2021
"Night Moves" A Tribute to Bob Seger
Mar 22, 2021
Audio on Demand
$2.00
Sarah Smith "When I Get Here" (2021)
Jocelyn Brock sent Sarah Smith her lyric ideas, and a short while later, this song had taken shape.
Feb 1, 2021
$12.50
Sarah Smith (2019) "Unveiling"
Jan 20, 2021
$12.50
Sarah Smith (2016) "11"
It is with utmost gratefulness and appreciation for life and how life’s lessons appear, that I am releasing this album – “11”.
Jan 15, 2021
$12.50
Sarah Smith (2015) "The Journey"
Jan 10, 2021
$12.50
Sarah Smith (2012) "Stronger Now"
Sarah Smith’s Debut SOLO CD showcasing her surprisingly malleable, Pink-meets-Bonnie-Raitt voice.
Jan 5, 2021
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